Last Updated: 20 October 2024

Welcome to Xplor Scent. These Terms & Conditions govern your use of our website and the purchase of any products from it. By accessing or using our website, you agree to proceed by these Terms & Conditions.

1. Overview

These Terms and Conditions outline the rules and regulations for using our website, as well as the terms of sale for our products. We reserve the right to modify these terms at any time, and any changes will take effect immediately upon being posted on this page.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in our product descriptions, images, and pricing. However, we cannot guarantee that all product details are completely accurate or error-free. If you receive a product that does not match its description, please refer to our Returns Policy.

2.2 Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice.

3. Orders and Payments

3.1 Order Process

When you place an order through our website, you are making an offer to purchase a product. We will confirm receipt of your order via email, but this does not constitute acceptance of your order. We reserve the right to decline your order for any reason.

3.2 Payment Methods

We accept various payment methods, including credit/debit cards and other payment options indicated at checkout. By providing payment information, you confirm that you are authorised to use that payment method.

3.3 Currency

All prices are displayed in user's selected country's currency. Prices may change, and we will notify you of any changes before you finalise your order.

4. Shipping and Delivery

4.1 Shipping Policy

We aim to process and ship your order as quickly as possible. Shipping times may vary based on location and product availability. You will receive an email with tracking information once your order has shipped.

4.2 Delivery Issues

If you experience any issues with delivery, please contact our customer service team for assistance.

5. Returns and Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange a product, please refer to our Returns Policy for detailed instructions on how to proceed.

6. Customer Accounts

6.1 Account Creation

To place an order, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information as necessary.

6.2 Account Security

You are responsible for maintaining the confidentiality of your account information, including your password. Notify us immediately if you suspect any unauthorised use of your account.

7. Promotions and Discounts

7.1 Offers and Promotions

From time to time, we may offer promotions, discounts, or special offers. These promotions are subject to specific terms and conditions that will be provided at the time of the offer.

7.2 Use of Discount Codes

Discount codes must be entered at checkout and cannot be applied retroactively. Each discount code is subject to its own terms and conditions.

8. Mobile Terms of Service

By consenting to Xplor Scent’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Xplor Scent through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Xplor Scent. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to our sending number or click
the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.

If you have subscribed to other Xplor Scent mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to our sending number or email support@xplorscent.com

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.

9. Customer Feedback and Reviews

We welcome your feedback and reviews on our products. By submitting a review, you grant us the right to use your feedback for marketing purposes. Reviews must be respectful and adhere to our guidelines.

10. Contact Us

If you have any questions regarding these Terms and Conditions or our products, please contact us through our email address: info@xplorscent.com