Privacy Policy

Last Updated: 20 October 2024

At Xplor Scent, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our website.

1. Information We Collect

We may collect information about you in a variety of ways, including:

Personal Data

When you register on our website, place an order, subscribe to our newsletter, or contact us, you may provide us with personally identifiable information, including but not limited to:

  • Name
  • Email Address
  • Mailing Address
  • Phone Number
  • Payment Information (such as credit card details, billing address)

Non-Personal Data

We may also collect non-personal information about you automatically when you visit our website, including:

  • IP address
  • Browser type
  • Operating system

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process and fulfill your orders
  • To communicate with you regarding your order or inquiries
  • To improve our website, products, and services
  • To personalise your shopping experience
  • To send you promotional materials and newsletters (with your consent)
  • To comply with legal obligations and protect our rights

3. Legal Basis for Processing Personal Data (GDPR)

If you are a resident of the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the information we collect and the context in which we collect it. We may process your personal data because:

  • We need to perform a contract with you (e.g., processing your order)
  • You have given us permission to do so
  • The processing is in our legitimate interests and is not overridden by your rights
  • To comply with the law

4. Your Rights Under GDPR

If you are a resident of the EEA, you have certain rights regarding your personal data, including:

  • The right to access: You have the right to request copies of your personal data.
  • The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
  • The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • The right to data portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below.

5. California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the CCPA:

  • The right to know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you.
  • The right to delete: You have the right to request that we delete any personal information we have collected from you.
  • The right to opt-out: You have the right to opt-out of the sale of your personal information to third parties.

To exercise your rights under the CCPA, please contact us using the information provided below.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except to provide services you have requested, with your consent, or as required by law. We may share your information with:

  • Service Providers: We may employ third-party companies and individuals to facilitate our website, provide services on our behalf, or assist us in analysing how our website is used.
  • Legal Authorities: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities.

7. Data Security

We take the security of your personal information seriously. We implement reasonable security measures to protect your information from unauthorised access, use, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Retention of Your Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through our email address: info@xplorscent.com